Existing Customers

Ontario SPCA Pet Insurance Programs is excited to unveil our new Customer Portal. Ontario SPCA Pet Insurance Programs now offers 24/7 access to the information you want most.

This new process is the first step in us reaching our goals of reducing customer wait time and improving the overall customer experience.

Here’s what you can expect from our new Customer Portal:

  • An easy, secure way to submit insurance claims
  • Check the status of claims online, anywhere, anytime
  • Update and view billing information without picking up the phone
  • Even more features to come!

Whenever you want to submit a claim, you will need to log into the portal and submit digital copies of your paid invoice and medical records.

Call Centre Hours (Eastern Time)
8:00am to 9:00pm (Mon-Fri)
9:00am to 6:00pm (Sat)

Call us toll free: 1-866-600-2445
Fax: 1-866-369-PETS(7387)

Medical Conditions cannot be noted, symptomatic or pre-existing prior to enrollment. Please refer to policy terms and conditions for full details. The Ontario SPCA Pet Insurance Programs are underwritten by Northbridge General Insurance Corporation, administered and distributed by PTZ Insurance Services Ltd. which is a wholly owned subsidiary of Pethealth Inc.